Do you have questions about our products? Then you've come to the right place because there are answers here! If you can't find what you're looking for, you can of course contact us by phone or email at any time.


Our guiding principle is always that what we put on our skin also gets into our body, which is why natural ingredients are our top priority.

We always view skin care holistically. We only combine base oils and essential oils that not only care for the skin but also stimulate the senses.

All of our products are completely free of synthetic preservatives.

The base oils in most Hello Sue products are apricot kernel oil and olive oil . Both oils are known for their light texture. We always recommend that you apply the oils to moistened skin, this way the oils not only penetrate deeper into your skin, but are also absorbed more quickly.

If you are unsure, then take a look at our minis . These are great for testing the oils on your skin.

Essential oils are plant ingredients in high concentrations. If you have sensitive skin, this can sometimes cause skin irritation, especially if used undiluted. Of course, we took this into account with the Hello Sue products and kept the respective concentration very low. This allows the essential oils to develop their great scent and its effect on your senses without irritating your skin.

But the same applies here: every skin type is individual and irritation can still occur in isolated cases. Please test the oil on the inside of your arm first to make sure you can tolerate it. If this is not the case, you can send the product back to us and get the full price refunded! You can find the details here.

The assumption that oil-based products are unsuitable for oily and impure skin is widespread. This fear is understandable, but unfounded. The opposite is actually the case: oil-containing care signals to the skin that there is already enough oil and that sebum production can therefore be regulated. Oil-based impurities such as sebum and make-up residue are also wonderfully removed from the pores by oil. This means your skin is optimally cleansed and can benefit from an improved and healthy appearance in the long term.

The Hello Sue products are suitable for all skin types - including oily and impure skin.

If you have only used conventional care products, your skin will first have to get used to our products. Therefore, test it on the inside of your arm before using it for the first time to prevent possible skin irritation.

Please also note that the effects of our products only become apparent after repeated use, as your skin first has to get used to the new composition of the care product. Such an adjustment can last an entire regeneration cycle, i.e. an average of 28 days.

UV protection is of course incredibly important for your skin, and not just in summer. Unfortunately, due to the solubility of UV filters, it is very complicated to incorporate them into oil-based products, which is why our products do not provide sufficient sun protection. We therefore recommend that you use additional sun protection. The so-called “layering method” is best suited for this: First, you apply one of our oils, let it take effect briefly and then use the sunscreen of your choice.

Due to the individual composition of the base oils, essential oils and vitamin E, which are protected from light and other external influences in the violet glass bottles, our products have a shelf life of at least 36 months when closed. Once opened, we recommend using them within 12 months.


We currently send all packages within Germany, Austria and Switzerland via DHL.

As soon as we ship your package, you will receive an email from us with a DHL tracking link and the invoice. You can use the tracking link to view the current status of your delivery. If for some reason this doesn't work properly, just write to us via our chat or via email to hello@hello-sue.com - we'll take care of it and give you feedback as quickly as possible.

Of course ☺️ To ship to a DHL Packstation, we only need the name of the recipient, the recipient's postal number, and the Packstation number with city and zip code.

Returns & Refunds

You can exercise your right of withdrawal and withdraw from the purchase contract within 14 days.

Please send us an email to hello@hello-sue.com. We will then inform you to which address you can return your order.

As soon as your return has arrived at our warehouse, we will process it within a few days and refund you the amount you paid using the payment method you used to pay. Depending on the payment method, this can take another 2-3 days.