Contractual partner of the customer/identity of the entrepreneur:

Hello Sue GmbH
Erikastr. 151
20251 Hamburg

Information about the ordering process:

The following explains the steps involved in placing an order www.hello-sue.com can do.

2. Authentication

If you would like to place an order, you must enter your name, email address and full address on the checkout page. Required information is marked with an asterisk (*). If a different delivery or billing address is desired, you can select this and enter it in the next step. All payment methods mentioned here are available to you.

3. Choice of payment method

Now you can select the desired payment method and check the selected products again. By clicking on the “Buy” button, you can then complete your order with payment.

If data is incorrect, you can still correct the data at this point. To do this, you can simply click back on the appropriate step that you want to correct on the bar at the top of the website. If you want to correct input errors after completing the ordering process, simply send us an e-mail hello@hello-sue.com. We will then correct the input errors manually if possible.

4. Completion of the ordering process

After completing the order, you will immediately see an order confirmation and be given the opportunity to track your order.

In addition, you will immediately receive an overview of your order by e-mail: This e-mail contains the selected products, shipping time, the shipping and billing address and your contact details. In addition, the terms and conditions, payment instructions and cancellation information will be made available to you again.

Once we have processed your order and the products are on their way to you, you will receive another email letting you know that your order is complete. With this e-mail, the purchase contract for the items you have ordered is concluded. A printout of the invoice is included with your delivery.

The available contract languages

The only contract language available to you is German.

Information about the storage of the contract text

The text of the contract is stored in digital form by the seller for the purpose of processing the contract and is kept for 3 years. The text of the contract will also be sent to the customer by e-mail immediately after the conclusion of the contract, including all contract terms. Here the customer can call up the text of the contract as long as the customer has saved this e-mail in his inbox. If the customer needs the text of the contract after he has already deleted the e-mail, the customer can read the text of the contract within 3 years from the conclusion of the contracthello@hello-sue.com request. The provider will then send the contract text to the customer again.

The available payment methods

We offer the following payment methods:

1. Express Payments

Shop Pay / von Shopify
Google Pay / von Shopify
Paypal Express / von Paypal

 

2. Standard Payments

Credit card (Mastercard, AMEX, MAESTRO & Visa) / by Shopify
Purchase on account with Klarna / from Shopify
Sofortüberweisung / by Shopify
Gift Card / by Shopify
Paypal Standard / von Paypal

 

Notice of your statutory warranty rights

The statutory claims for defects exist without restriction.

Customer Service Information

You can reach our customer service at the following times using the means of communication mentioned in each case:
Tel.: +49 (40) 71 62 90 37Mon-Fri from 9 a.m. to 4 p.m
E-mail: hello@hello-sue.com

Existing delivery restrictions and specific delivery times

Delivery is made within the following countries: Germany, Norway, Switzerland, all countries of the European Union, USA

Unless a different delivery time is specified for the specific product, our delivery time is:

You will be informed of the shipping costs in the shopping cart system and on the order page.

Reference to the dispute settlement platform of the EU Commission:

Online dispute resolution according to Art. 14 Para. 1 ODR-VO:

The European Commission provides a platform for online dispute resolution (OS), which you can find here:http://ec.europa.eu/consumers/odr/

Information about participation in alternative dispute resolution

We are not obliged to participate in an arbitration procedure and unfortunately cannot offer to participate in such a procedure.